Coebet Privacy Policy — your data is safe with us

Welcome to Coebet's Privacy Policy. This document explains what information is collected from the moment you create an account on the Coebet platform through your everyday gaming sessions, and how that information is used.

This Privacy Policy applies automatically whenever you use the Coebet website, download the app, or use any of our services — so please read it carefully before your first use.

We believe your privacy is a fundamental right. Coebet respects that right and is committed to ensuring your data is handled responsibly.

Coebet collects various types of information from different sources. A detailed breakdown is provided below:

We only collect information that is necessary to provide our services, meet legal obligations, and protect your account. Collecting data beyond what is needed goes against Coebet's policy.

Coebet uses collected data solely for the following purposes — it is never used for anything beyond this:

• Account management and verification: Registration, KYC process, and identity verification.
• Payment processing: Processing deposits and withdrawals securely.
• Providing customer support: Helping you resolve your issues.
• Fraud prevention: Detecting and preventing suspicious activity.
• Legal obligations: Compliance with Anti-Money Laundering (AML) regulations.
• Personalized Experience: Game suggestions and offers tailored to your preferences.
• Contact: Sending important updates, security alerts, and promotional messages.
• Platform Development: Improving site performance and user experience.

If you no longer wish to receive marketing messages, you can opt out at any time by using the unsubscribe link in any email or by contacting support.

The Coebet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help make the site easier to use.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and keep core site functionality running — these cannot be disabled.
• Performance cookies: To understand which pages on the site are visited most.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics cookies: To analyze user behavior and improve the site.

You can manage cookies through your browser settings. However, disabling cookies may affect certain features of the site.

Coebet stores your data on secure servers. Retention periods vary depending on the type of data and applicable legal requirements:

• Account information: While the account is active and for up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• Communication records: Support history for up to 2 years.
• Cookies & session data: Automatically deleted at the end of the session or after 30 days.

Once the retention period has passed, data is securely and permanently deleted or anonymised. Deleted data cannot be recovered.

Coebet never sells your data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment providers: Mobile Pay, Nagad, Rocket — only the information needed to complete a transaction.
• KYC verification services: Authorized organizations for identity verification.
• Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
• Technology partners: For hosting, cybersecurity, and analytics services — under strict confidentiality agreements.

All third parties with whom data is shared are required to uphold Coebet's privacy standards. They are not permitted to use this information for their own purposes.

As a Coebet user, you have the following rights over your own data:

• Right to know: You can request to know what data we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to object: You can object to receiving marketing communications.

To exercise these rights support@coebet.click. We typically respond within 30 days.

Coebet strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal data from minors.

If you believe that a minor's data may have entered our system, please notify our support team immediately. We will promptly delete that data and close the associated account.

Parents are advised to install parental control software on shared family computers or devices to prevent minors from accessing such sites.

Coebet uses industry-leading security technologies to protect your data:

• 256-bit SSL/TLS encryption: All data transfers are secured.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Preventing unauthorized access.
• Regular security audits: Regular audits conducted by third parties.
• Data backup: Protection against data loss.
• Staff training: All staff are trained in data protection.

That said, no system is 100% impenetrable. If you notice any suspicious activity on your account, change your password immediately and contact our support team.

Coebet may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to your registered email address.
• Notices will be posted on the platform.

Continuing to use Coebet after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page periodically.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@coebet.click
• Live chat: Chat with our support team directly on the platform.
• Support Hours: 24 hours a day, 7 days a week.

We typically respond to all requests within 24–48 hours. For urgent privacy matters, include "Privacy Request" in the email subject line for a faster response.